Real photos of your team go hereSupport that feels like family — in your home, your community, your way.
Willowbrook is a registered NDIS provider in Western Sydney. We match you with support workers who stay, listen and show up — so you can get on with the life you're building.
Support built around your plan
Daily living & personal care
Help at home with showering, dressing, meals, medication prompts and getting the day started — from the same small team each week.
Learn more →Community participation
Getting out and doing the things you actually want to do — sport, study, work, friends, appointments — with a worker who fits.
Learn more →Supported independent living
24/7 or drop-in support in shared or individual homes, with house routines built around residents, not rosters.
Learn more →Support coordination
Someone who knows the system, understands your plan and gets providers working together — including us being replaced if we're not the right fit.
Learn more →Allied health & therapy
Occupational therapy, physiotherapy, psychology and speech pathology, at home or in clinic, with reports written for the NDIA.
Learn more →Short-term accommodation & respite
Planned breaks for you and your carers — weekends, school holidays or emergencies — in accessible homes with activities you choose.
Learn more →We started because Nan needed someone who'd actually turn up.
Willowbrook began in 2019 when our founder couldn't find consistent support for her grandmother. Six years on, we're a team of 42 support workers and coordinators across Western Sydney, still run by the same rule: the same faces, on time, every time.
Same faces
Rostered teams, not a stranger every week.
On time
Late twice and we call you ourselves.
Your goals
We plan around what you want, not what's easy to roster.
Straight talk
Plain-English agreements, no surprises on invoices.
From first call to first visit
Talk to us
20 minutes by phone or video. Your goals, your plan, what's not working now, what good looks like.
Meet your team
We shortlist two or three workers by skills, personality and availability. You choose — and can change later.
Agree the plan
Plain-English service agreement, schedule and budget. You sign electronically and see it in your portal.
Start and adjust
First shift, then a check-in at two weeks and eight weeks. Swap hours or workers any time.
In their words
Sample reviews for demonstration. On a live site these come from Google and your feedback system.
“They turned up when they said they would, and the same people came back. That's rarer than it should be.”
A family memberPenrith · sample review“I can see everything in the portal — who's coming, what it costs, what happened. No more chasing.”
A participantsample review · sample review“Plain-English agreement, no surprises. I understood every line.”
A clientsample review · sample reviewSee visits, budget and statements any time
Participants, nominees and support coordinators can see rosters, budgets, invoices and documents. Live from our management system, not a monthly PDF.
Try the demo login
Let's have a cuppa and talk about what you need.
No pressure, no jargon. A 20-minute chat to see if we're the right fit.