FAQ
Questions people ask before they call
If yours isn't here, ask us.
Are you a registered NDIS provider?
Yes. We're audited against the NDIS Practice Standards for the registration groups listed on our Services page. Our registration certificate is available on request.
Do you work with plan-managed and self-managed participants?
Yes, all three management types. For self-managed participants we invoice you directly with NDIS line items so claiming is simple.
Can I choose my support worker?
Yes. We shortlist by skills and personality; you choose. If it's not working, tell us and we'll re-match.
What are your cancellation terms?
We follow the NDIS short-notice cancellation rules, explain them in your service agreement and remind you before any charge.
Do you charge travel?
Only where the NDIS rules allow and always disclosed in advance.
How do I make a complaint?
Directly to us via the Feedback page, phone or email, or to the NDIS Quality and Safeguards Commission on 1800 035 544.
Can I see my budget and invoices?
Yes — the client portal shows budget used by category, upcoming shifts, invoices and documents.
Do you provide Easy Read documents?
Yes. Our service agreement, complaints process and participant handbook are available in Easy Read and other languages on request.
Let's have a cuppa and talk about what you need.
No pressure, no jargon. A 20-minute chat to see if we're the right fit.