Getting started
Four steps from first call to first day
Usually one to two weeks.
Talk to us
20 minutes by phone or video. Your goals, your plan, what's not working now, what good looks like.
Meet your team
We shortlist two or three workers by skills, personality and availability. You choose — and can change later.
Agree the plan
Plain-English service agreement, schedule and budget. You sign electronically and see it in your portal.
Start and adjust
First shift, then a check-in at two weeks and eight weeks. Swap hours or workers any time.
What we'll ask for
- Your NDIS plan or budget summary (or tell us you don't have one yet)
- How your plan is managed and your plan manager's details if applicable
- Emergency contacts and any health or behaviour support information we need to keep you safe
- Preferences: gender of worker, language, times, activities
Let's have a cuppa and talk about what you need.
No pressure, no jargon. A 20-minute chat to see if we're the right fit.