Feedback & complaints
Tell us — good or bad
Complaints make us better and you'll never be treated differently for making one. Acknowledged within two business days, resolved or updated within ten.
Prefer to go elsewhere?
You can complain to the NDIS Quality and Safeguards Commission at any time: 1800 035 544 or ndiscommission.gov.au. You can also use an advocate — we'll help you find one.
Our process
- Acknowledged within 2 business days
- Investigated by someone not involved
- Outcome and any changes explained in writing
- Logged and reviewed monthly